Legal

For legal inquiries, please contact us at legal@duetapp.net.

Law Enforcement

1. Overview & Service of Process

Wink Tech Limited (hereinafter referred to as "Duet") responds to valid legal processes from recognized law enforcement and government agencies in accordance with our Privacy Policy and United States federal law, specifically the Stored Communications Act (18 U.S.C. §§ 2701–2713).

All formal subpoenas, court orders, search warrants, and data preservation requests must be submitted directly via email or physical mail to our designated legal intake channels:

⚠️ Important Notice: Acceptance of legal process via email is solely for the convenience of law enforcement agencies and does not waive any legal objections, including jurisdiction or improper service.

2. Required Account Identifiers

To execute a database lookup, law enforcement must provide a unique, unambiguous system identifier. Duet cannot locate accounts or fulfill legal data requests based on display names alone, as user names are non-unique across our platform.

Please ensure your request contains at least one of the following identifiers:

3. Data Preservation Requests (18 U.S.C. § 2703(f))

Pursuant to our data minimization practices, sensitive user data is permanently deleted or anonymized 90 days following account deactivation.

If your agency requires more time to gather the necessary judicial orders for a formal data release, you may submit a written preservation request under 18 U.S.C. § 2703(f). Upon receipt, Duet will immediately freeze and isolate all available records associated with the target account for up to 90 days, shielding it from standard automated deletion cycles.

4. Legal Production Tiers & Data Matrix

As an electronic communication and remote computing service provider, our statutory disclosure capabilities are strictly restricted by the legal instrument provided. We categorize our data holdings into the following three tiers:

Legal Instrument Statutory Authority Scope of Data Disclosed
Subpoena (Grand Jury or Administrative) 18 U.S.C. § 2703(c)(2) Basic Subscriber Information (BSI): User's full name, telephone number, email address (if present), account creation timestamp, registration IP address, latest login IP address, self-reported registration city/state (if provided), and transactional payment/billing tokens (if payments were made).
Court Order (2703(d) Order) 18 U.S.C. § 2703(d) Non-Content Transactional Records: Historical IP login/session logs with timestamps, device hardware identifiers (e.g., IDFA/GAID tokens), general application usage metrics, match and swipe history, and generalized network location data.
Search Warrant (Signed by a Judicial Officer) Federal Rule 41 / State Equivalent Full Account Content: The actual text, media links, and timestamps of user-to-user chat histories, user-uploaded profile imagery, and precise historical geolocation/GPS logs.

5. User Notification Policy

Duet does not currently practice affirmative user notification upon the receipt of standard, non-content legal requests such as subpoenas. Data processing will proceed silently.

However, if your ongoing criminal investigation dictates an absolute requirement for statutory nondisclosure, please accompany your legal request with a formal, court-signed Non-Disclosure Order (NDO) pursuant to 18 U.S.C. § 2705(b).

6. Victim & Cooperative User Self-Service Alternative

If you are communicating with a cooperative victim or witness, your agency can avoid the formal legal process entirely. There is no need to submit subpoenas or warrants if the user chooses to obtain and provide their own records:

Active users, or users who deactivated their accounts within the past 3 months, can instantly download a complete clone of their data—including all direct message text and match names—directly through our secure user portal: https://duetapp.net/retrieve-data. This allows the user to hand the evidence directly to your team without requiring formal legal intervention.